Terms and conditions of use
If a order is cancelled for no reason, can’t wait for manufacturing, didn’t read the terms and conditions when checking out, need to pay rent etc a 5% fee will be charged.
All our products are covered under 5 year warranty covering defects in material and workmanship. Catalytic converters covered by 2 year warranty from the manufacture for any defects or low efficiency and are covered for street use only (no racing fuels, leaded fuels or additives).
Most items are made to order with low quantity instock due to high demand. Please assume items will take on average 3 weeks to build, catted and heat shielded items may take slightly longer. (DO NOT ORDER IF YOU CANNOT WAIT)
If you want to see if a item is instock at our US or Russia Location feel free to send a email.
We only accept payment by PayPal.
All shipping prices are for worldwide delivery. If a item is instock in Russia or USA your item will ship the next business day.
We ship items from Monday to Friday from Yekaterinburg, Russia with EMS Express Russian post or DHL ONLY. DHL express shipping is now offered at a increased rate. Shipping times range from 6-8 days worldwide delivery.
All items are sent by registered mail, we will provide you the tracking number as soon as the item is sent.
Heavy or large items might take longer to deliver because of different handling procedures by the post.
Clients must check their packages before accepting and signing for them!
CUSTOMS & IMPORT TAX:
International orders may be subject to customs processing and additional charges. Please find out as much as you can about your import taxes in your own country before ordering. You might need to pay for the import duties, in case that occurs for certain goods, if you have any suggestions that will help you with that please let us know on your checkout. We cannot calculate this cost for you in advance.
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments coming from another country or region go through customs. It's always buyer's responsibilities to clear customs and pay the relevant custom duties. The rules are different in every country. Unfortunately we cannot know the rules, regulations or practices for each country.
Please do not buy without reading the description and our terms and conditions, if there is any problem with the item received, you can return them back to us for repair, replacement or full refund.
If you have any problems with your purchase please contact us within 3 days of receiving the item. Please check the package before receiving the item.
Please contact us before returning an item, any returns made for no reason will be subject to a 20% restocking fee, this is because we cannot sell them again as brand new. Items that are sent back should be sent with original packing and all accessories included in the package received.
Buyers are responsible for return shipping cost.
When ordering you’re confirming that you are not installing this product within the United States unless it is a designated race car.
This policy only applies to installers and/or users who are in the United States, customers who reside in other countries should act in accordance with their local laws and regulations.
It is the responsibility of the installer and/or user of the product to ensure that it is used in compliance with all applicable laws and regulations.
All performance modifications and installations are at the customer’s own risk. Redstar Exhaust holds no responsibility either implied or otherwise for mechanical, electrical or other failure when using any aftermarket performance products.