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Terms and Conditions

WHEN ORDERING, IT MEANS THAT YOU ACCEPT ALL OF OUR TERMS AND CONDITIONS. PLEASE READ CAREFULLY.

INSTOCK AVAILABILITY:

  • We custom build every order to customer specifications, with limited quantities of routine products instock.
  • If you want to see if a item is available, please check our inventory list Here, or feel free to contact us via email, phone call or message us through the chat. 

BUILD TIME:

  • Every order is meticulously crafted by hand in-house to customer specifications ensuring exceptional quality.
  • Anticipate an average production time of about 1-4 weeks per order, with a possibility of slight variations depending on workload and product.
  • For build time inquiries, feel free to reach out via email or chat.
  • Upon ordering, you'll receive your build time notification automatically via text or email.
  • ALL quoted build times are estimates, while we strive to ship orders on or before given deadlines they’re not set in stone and can vary by a few days to a week depending on shop workload.
  • RedStar is not liable in any way for delayed orders, if the order isn't ready within prescribed build times or to meet any special event/race day or rally. 

PAYMENT INFORMATION:

  • We accept payment via PayPal, PayPal PayLater, Credit Card, Debit Card, Zelle, Google Pay, Apple Pay, Bank Wire and Crypto. If the payment option does not work for the country you’re in send us a message or email. 
  • Payment in full is ALWAYS required when ordering, if you need a payment plan you can apply with PayPal Paylater at checkout.

SHIPPING:

  • We ship direct from our manufacturing facility and use international express shipping services provided by DHL.
  • Please allow up to 6 business days delivery to Europe, USA, Canada and up to 8 business days for other countries.
  • If an item is instock, your order will ship the next business day. We will provide you with a picture of your order and the tracking number as soon as the item is sent.
  • We offer shipping at a reduced rate, covering only a portion of the actual shipping cost. This means you benefit from lower shipping fees while we absorb the remainder of the expense.
  • We ship only to valid residential or business addresses, PO Boxes are not allowed.

CUSTOMS/IMPORT DUTIES/TAX:

  • Orders may be subject to customs processing and additional charges. We recommend checking with your local country’s laws for details on any import taxes or duties before placing an order. 
  • Please note that we are unable to calculate or predict these costs in advance. Customs is a government agency that regulates shipments entering a country or region, and it is the buyer's responsibility to clear customs and pay any applicable duties or taxes.
  • As a courtesy, we declare the value of shipments as low as possible to help minimize potential customs fees. This is done automatically and does not require any special requests.
  • RedStar Exhaust has no control over the tax policies of other countries or the charges they may impose. Therefore, we cannot accept responsibility for these costs or offer compensation if they arise, and returns will not be accepted in such cases.

RETURN POLICY:

  • Please read the description and request fitment confirmation before purchase!
  • If received product is defective you can return it back to us for repair, replacement or a full refund.
  • We will cover back shipping costs and accept returns only when getting CLEAR pictures/videos confirming and explaining the defect.
  • Please contact us before returning an item, returns will be refunded minus the initial third party transaction fee/initial shipping charge and a 25% restocking fee.
  • Returns will ONLY be accepted if the product is new, unused in original packaging and all accessories included in the box received UNOPENED. 
  • If product doesn’t fit and the vehicle was NOT confirmed via VIN, it is 100% the customers responsibility. 
  • Returns will NOT be accepted 30 days past the delivery date.
  • Returns will NOT be accepted for special order items, 3D printed parts, parts or pieces painted black and any products in Inconel or Titanium. 
  • Buyers are responsible for all return shipping costs.
  • Returned orders that are damaged in any way will be rejected and returned to sender. 
  • If return is lost in transit entire loss is entirely the clients responsibility.
  • When return is approved, we will send you the proper address for the return.

CANCELLATION POLICY:

  • Redstar Exhaust products are meticulously crafted to meet specific customer requests, ensuring each one is custom-made to order. We source top-quality components from Italy, Germany, UK, and the USA for these bespoke products the moment an order is placed.
  • In the event of a cancellation for ANY reason, you will receive a net refund of all third party transaction fees minus a 15% Cancellation fee.
  • Orders that have already shipped and are in transit to their destination cannot be cancelled.
  • Special order items, 3D printed parts, products made with Titanium or Inconel and parts painted black CANNOT be cancelled.
  • RedStar Exhaust USA is not responsible or obligated to refund any costs associated with using third-party payment options.

PRODUCT WARRANTY:

  • All REDSTAR products are covered by a lifetime warranty unless stated below against any structural or manufacturing defects.
  • All REDSTAR titanium and Inconel products are covered by a 1-year warranty. The 1-year warranty period starts on the date that the exhaust is shipped from our facility.
  • All mechanical and electrical components such as exhaust control flaps, motors and remote controls are covered under a limited 2 year warranty.
  • Painted or coated components are covered under a 1 year warranty.
  • Product warranties are non-transferable. The warranty is limited to the exchange or repair of the defective part, and not the entire exhaust, unless needed. Shipping expenses and labor such as installation cost as well as other claims for compensation for damages are not part of our warranty.
  • This warranty has no cash value. This warranty does not apply to products which have been modified, improperly applied or installed on vehicles used for commercial or racing purposes. We do not assume any responsibility for any consequential damages occurred by the exhaust product, unwanted sound/drone which is subjective or inconvenience or interruption in any operation. Cost of labor and any additional parts required to complete installation of a product are not covered by warranty.
  • When filing for warranty clear concise pictures or videos must be sent, when approved we will send a replacement. 

CATALYTIC CONVERTER WARRANTY:

  • We do not cover catalytic converters under our own warranty and they’re covered ONLY by the manufacturers warranty. We highly recommend to check out warranty information on the GESI or HJS websites before purchasing downpipes equipped with specified converters. 
  • Any warranty requests have to be reviewed in conjunction with the particular converter manufacturer and they will make the final determination on the case. If case is approved and converter is covered by warranty, REDSTAR will perform catalyst replacement free of charge.
  • All shipping charges associated with this warranty are the responsibility of the customer. Catalytic Converters are a normal wear item with a limited useful life, especially on modified vehicles. They rarely tend to fail on their own and if a catalytic converter fails it is usually the result of a component failure in the vehicles emissions control system.
  • When installing any downpipe, tuning the ECU is recommended to prevent potential “check engine light” warning signals. While we advise some catted downpipes as a possible "CEL-free/error-free" solution, it can't be 100% guaranteed and is not subject for warranty claims. To review our Catalytic Converter Check engine light (CEL) Free Guide click here Here.
  • Catalytic converters damaged by usage of leaded fuel, fuel additives, E85, racing fuel blends, water/methanol injection systems, engine air/fuel/oil/coolant leaks, modified or blown turbochargers, Piggy Back tuners such as the JB4, misfires, backfires and explosions from poorly tuned engines or overly rich fuel mixtures are NOT COVERED.
  • The warranty does not apply to products installed on vehicles used for racing purposes or long dyno testing sessions. Any OE or aftermarket converters will fail prematurely in such conditions. 
  • Due to a long history of failed motors and catalyst ANY car tuned by 034 or IE will NOT be considered for any warranty claims.
  • By purchasing/installing any catalyst-containing exhausts customer accepts stated above and takes all responsibility for the proper usage of the new catalytic converters.

HEAT SHIELDING NOTICE:

  • REDSTAR signature Heat Shielding is one of the most effective and reliable thermal barriers that can be used for exhaust components. It is fully integrated and welded to the product and consists of an outer .15mm embossed 321SS foil shell and ceramic wool underlay.
  • The overall insulation thickness can be up to 12mm which makes it so effective. Due to design it also makes the whole pipe significantly oversized and may require to be flattened/crushed/bended in surrounding tight spots to clear some components from touching.
  • We recommend to clear the gap around such things like cooling lines, wires, plastic shells where it is possible to rub a hole and cause leaks or damage. At the same time our shielding can touch metal cases, brackets, shields and other non-sensitive parts. 
  • Due to the nature of the Heat Shielding some applications may require OEM Shields to not be reused or a complete removal of OEM Shields.
  • During the packing/unpacking process and especially shipping and handling the shielding may lose its perfect shape. We recommend being gentle during unpacking, storing, or trial fits on the vehicle. 
  • If your order has slightly dented Heat Shielding it does not in any way harm or change its effectiveness. 
  • Heat Shielded orders arriving flattened or dented from shipping or mishandling CANNOT be claimed as a product issue.
  • Subsequently Heat Shielded orders that require to be crushed/bended/flattened during installation CANNOT be claimed as a fitment issue. 
  • Supercar owners- Heat Shielding is highly recommended to avoid potential damages to surrounding plastic parts, wires, tubes and hoses, especially on rear engine vehicles. We always suggest to choose shielded steel or inconel over basic or titanium exhaust. If Titanium or basic is requested, we advise to add additional thermal protection on wires and plastic parts.

EMISSIONS CONFIRMATION:

  • RedStar Exhaust competition products do NOT meet certified emission compliance requirements for general street/highway use.
  • When ordering you’re confirming that you are not installing any emissions control eliminating products within the United States territory unless it is a designated closed track or off-road race car.
  • Customers who reside in other countries should act in accordance with their local laws and regulations.
  • Buyer is ultimately responsible for deciding if a part is legal for buyer's intended use.
  • All performance modifications and installations are at the customer’s own risk. We hold no responsibility either implied or otherwise for emissions, mechanical, electrical or other possible failures when using an aftermarket performance products.
  • RedStar Exhaust does NOT condone the use of emission defeat devices for any vehicles used on public streets or roadways.
  • RedStar Exhaust will NOT tamper, remove, disable, or bypass emissions equipment on a motor vehicle in accordance with 40 CFR Section 86.1854.12(a)(3), Clean Air Act 40 CFR 1068.101(b). This includes software to reprogram a motor vehicles electronic control module to alter engine performance and enable the removal of filters, catalysts, and other critical emissions controls.