Terms and Conditions 

WHEN YOU BUY AN ITEM, IT MEANS THAT YOU ACCEPT ALL OF OUR TERMS AND CONDITIONS. SO PLEASE READ CAREFULLY.

LEAD/BUILD TIME:

  • All products are handmade with limited quantities instock due to high demand. Please assume most items will take on average ~1-4 weeks to build. Some products will take slightly longer, please email or message us through the chat for instock availability or a quoted lead time.

INSTOCK AVAILABILITY:

  • We have limited quantities of routine products instock. If you want to see if a item is available, feel free to send us a email or message us through the chat. 

PAYMENT INFORMATION:

  • We accept payment via PayPal, Credit or Debit Card. If the payment option does not work for the country you’re in send us a message or email. 
  • We offer a year round 5% off Military & First Responder Discount eligible to verified ID’s only. Send us a message or email to receive your one time discount code. 

SHIPPING:

  • We use international express shipping services provided by USPS, EMS and DHL. Please allow up to 9 working days delivery to Europe, USA, Canada and up to 12 working days for Australia and other countries.
  • If a item is instock, your item will ship the next business day. We will provide you with pictures of your order and the tracking number as soon as the item is sent. We ship only to a valid residential or business addresses, PO Boxes are not allowed.

CUSTOMS/IMPORT TAX:

  • International orders may be subject to customs processing and additional charges. Please find out as much as you can about your import taxes in your own country before ordering. You might need to pay for the import duties, if you have any suggestions that will help you with that please let us know on your checkout. We cannot calculate this cost for you in advance. Customs is a government agency responsible for regulating shipments entering a country or region. It's the buyer's responsibility to clear customs and pay the relevant custom duties. Unfortunately we cannot know the rules, regulations or practices for each country. 

RETURN POLICY:

  • Please do not buy without reading the description and/or requesting fitment confirmation. If received item is defective you can return them back to us for repair, replacement or full refund. We will cover back shipping costs and accept returns only when getting CLEAR pictures confirming and explaining the defect.
  • Please contact us before returning an item, ANY returns made without a sufficient reason or due to false issue claims will be subject to a 20% restocking fee. Items that are sent back must be new and unused sent with original packaging and all accessories included in the box received.
  • Returns will not be accepted for used, special order items or items which have been modified in any way.
  • Buyers are responsible for return shipping cost.
  • When return is approved we will send you the proper address for the return.

CANCELLATION POLICY:

  • If a order is cancelled for ANY reason a 10% fee will be charged.

PRODUCT WARRANTY:

  • All REDSTAR stainless steel products are covered by a lifetime manufacturer warranty (unless otherwise stated below) against any structural or manufacturing defects.
  • All REDSTAR titanium and Inconel products are covered by a 1-year manufacturer’s warranty. The 1-year warranty period starts on the date that the exhaust is shipped from our facility
  • All mechanical and electrical components such as exhaust control flaps, motors and remote controls are covered under a limited 2 year manufacturer’s warranty.
  • Painted or coated components are covered under a limited 1 year warranty.
  • Product warranties are non-transferable. The warranty is limited to the exchange or repair of the defective part, and not the entire exhaust, unless needed. Shipping expenses and labor such as installation cost as well as other claims for compensation for damages are not part of our warranty.
  • This warranty has no cash value. This warranty does not apply to products which have been modified, improperly applied or installed on vehicles used for commercial or racing purposes. We do not assume any responsibility for any consequential damages occurred by the exhaust product, or inconvenience or interruption in any operation. Also, cost of labor and any additional parts required to complete installation of a product are not covered by warranty.

CATALYTIC CONVERTER WARRANTY:

  • We do not cover catalytic converters under our own warranty and they’re covered ONLY by the manufacturers warranty. We highly recommend to check out warranty information on the GESI or HJS websites before purchasing downpipes equipped with specified converters. 
  • Any warranty requests have to be reviewed in conjunction with the particular converter manufacturer and they will make the final determination on the case. If case is approved and converter is covered by warranty REDSTAR will perform catalyst replacement free of charge.
  • All shipping charges associated with this warranty are the responsibility of the customer. Catalytic Converters are a normal wear item with a limited useful life, especially on modified vehicles. They rarely tend to fail on their own and if a catalytic converter fails it is usually the result of a component failure in the vehicles emissions control system.
  • When installing any downpipe, tuning the ECU is recommended to prevent potential “check engine light” warning signals. While we advise some catted downpipes as a possible "CEL-free/error-free" solution, it can't be 100% guaranteed and is not a subject for warranty claims.
  • Catalytic converters damaged by usage of leaded fuel, fuel additives, E85, racing fuel blends, water/methanol injection systems, engine air/fuel/oil/coolant leaks, modified or blown turbochargers, misfires, backfires and explosions from poorly tuned engines or overly rich fuel mixtures are NOT COVERED.
  • The warranty does not apply to products installed on vehicles used for racing purposes or long dyno testing sessions. Any OE or aftermarket converters will fail prematurely in such conditions. Catalyst that are broken apart and/or melted internally will not be considered for warranty.
  • By purchasing/installing any catalyst-containing exhausts customer accepts stated above and takes all responsibility for the proper usage of the new catalytic converters.

EMISSIONS CONFIRMATION:

  • These products DO NOT meet certified emission compliance requirements for general street/highway use. When ordering you’re confirming that you are not installing any emissions control eliminating products within the United States territory unless it is a designated race car.
  • Customers who reside in other countries should act in accordance with their local laws and regulations. Buyer is ultimately responsible for deciding if a part is legal for buyer's intended use.
  • All performance modifications and installations are at the customer’s own risk. We hold no responsibility either implied or otherwise for mechanical, electrical or other failure when using any aftermarket performance products.